1. What is your return policy?

You can find our return policy here.

2. How can I return a product?

Please contact our email service at service@elvoriamy.com, and we will send you the shipping address.

3. I received the wrong item.

Oops, that's not what you expected! It's a rare hiccup, but if it happens, just drop us a message at service@elvoriamy.com. We'll sort things out for you!

4. Can I cancel my order?

Absolutely! To cancel your order, simply shoot us an email at service@elvoriamy.com along with your order number and your cancellation request. We'll take care of it for you!

5. Can items be exchanged?

Sure thing! Exchanges are usually fine – contact us at service@elvoriamy.com.

6. The item I received is damaged or defective!

Please reach out to us at service@elvoriamy.com. We'll take care of ya.

7. What items are non-refundable?

Most everything is refundable.

Order Tracking

1. My package is marked as delivered but I did not receive it

Yep, delivery services can be a bit hasty. Wait a couple more days. If it's still playing hide and seek, drop us a line at service@elvoriamy.com. We'll dive into the nitty-gritty, file claims with the delivery service, and make sure you're taken care of!

2. Haven’t received my order yet

Order MIA? That's wild! Shoot us a message at service@elvoriamy.com, and we'll sort it out. We'll dig into what went wrong and might need to file a claim with the delivery service. We've got your back!

Shipping Questions

1. How much does shipping cost?

Standard Shipping costs $7.99 USD.

If you need it fast, it costs $19.99 USD. Leave a note in your order, and we will send you an invoice for the price difference to your mailbox. Please remember to check your email for the postage payment link.

2. How long does it take to ship my order?

Once we receive your order, it usually takes 3–7 days to get it ready to ship out.

Standard shipping takes around 15–20 days.

Payments

1. What are my payment options?

We want to make buying your favorite ELVORIAMY gear online fast and easy, and accept the following payment options: Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, and ELVORIAMY Gift Cards. All payments are collected via Shopline Payments.

2. Can I use multiple discount codes?

Unfortunately, only one discount code can be applied at a time. For example, if there is a Black Friday sale going on, no other discount codes can be applied on top of the existing sale promotion.

Discounts

1. Is everything really 10% off right now?

Yes, we offer 10% off to new customers. Welcome!

And we will offer 25% off during our Annual Big Sale. Subscribe to our emails to receive more discount codes!

Size

1. I'm not sure which size I should buy.

ELVORIAMY carries many different clothing brands, so please be careful when choosing sizes. Compare your measurements with the product size chart. For more information, check out our sizing guide.

2. Can you help me double-check the size?

Yes, absolutely! Leave your measurements in the order notes, and we will double-check the sizes you ordered. If there's any mistake, we will contact you via email, so don't miss it!