At ELVORIAMY, we pride ourselves on our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be in new, unused, unwashed, and undamaged condition.

• Original tags must be attached.

• Items must be in their original packaging.

• A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

Initiate Your Return

• Please contact our customer support team at service@elvoriamy.com.

• Indicate the items you would like to return and the reason.

• Wait for return instructions.

Prepare Your Return

• Package the item(s) securely in the original packaging.

• Ensure items are free of stains, makeup, deodorant, or wear.

• Include all original accessories and documentation.

Ship Your Return

• Send the package to the address provided by Customer Service.

• We recommend using a trackable shipping method.

• Keep your proof of postage and tracking number for reference.

• Return address: Building 12, North Zone, 5th Resettlement Residential Area, Tianchang Subdistrict, Tianchang City, Chuzhou City, Anhui Province, China.

Refund Process

• Most returns are processed within 5–7 business days after receipt.

• Refunds are typically processed within 14–21 business days of receiving your return.

• The refunded amount will include the cost of the item(s) and any applicable sales tax.

• Shipping costs are generally not refunded unless under extenuating circumstances.

• Refunds for purchases with original receipts will be issued to the original form of payment.

• The timing of the refund's appearance on your statement depends on your financial institution.

• Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.

• A $10 return fee will be deducted from your refund amount.

Return Shipping Cost

• For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.

• If you received a damaged or incorrect item, ELVORIAMY will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee will depend on the shipping carrier chosen.

If the return is due to our error, such as damaged or incorrect goods, the consumer will not be required to bear the return shipping fee.

Special Circumstances

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.

• We are not liable for returned packages lost or stolen in transit.

Exchanges

• We do not offer direct exchanges.

• You're welcome to return your item(s) and repurchase in your desired size or color.

Non-Returnable Items

• Items that have been worn, altered, laundered, or damaged after receipt.

• Items returned without original packaging or tags.

• Items received after the 30-day return window.

Reserved Rights

ELVORIAMY reserves the right to:

• Limit or refuse returns from customers with:

  1. Excessive return history indicative of "wardrobing";

  2. History of returning worn, altered, laundered, damaged, or incomplete items;

  3. Suspected fraudulent or criminal activity.

• Refuse service to any customer or entity due to similar actions as noted above.

• Discard any non-ELVORIAMY items sent to our Distribution Center.

Questions or Concerns

If you have any questions about our Return & Refund Policy, please contact our Customer Service team at service@elvoriamy.com.

By purchasing from ELVORIAMY, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.